One person reads this inbox and replies, usually the same day. There is no ticket system and no chatbot.
For anything about an existing order, please include your order number
(it looks like IKT-XXXXXXXX) and, if something is wrong with a
garment, a photograph. It saves a round trip.
No GSTIN is shown above because the business is below the GST registration threshold. Prices include any tax that applies; nothing further is added at checkout.
Required under Rule 4(5) of the Consumer Protection (E-Commerce) Rules 2020 and under the Information Technology (Intermediary Guidelines) Rules. If a normal email has not resolved your problem, escalate to the officer named here.
Please write GRIEVANCE in the subject line so it is not treated as an ordinary enquiry.
Indian customers can escalate to the National Consumer Helpline on 1915, or through the government's consumerhelpline.gov.in portal, and may approach the relevant Consumer Disputes Redressal Commission.
Customers in the UK and the EU keep every right under their own consumer legislation, including the 14-day cancellation right described in Returns and refunds.
For anything about personal data specifically, see the Privacy policy, which lists the regulators you can complain to.
Same address. It reaches the person who makes the decision.